South West Water Business

27 Nov 2017

Since the start of April 2017, business customers have been able to choose who they buy their water and wastewater from –like the gas and electricity markets.

The water South West businesses use still comes from the same network of reservoirs and pipes, but your chosen retailer will bill you, arrange meter readings and provide customer service. Your retailer is South West Water Business (SWWB).

SWWB are exclusively dedicated to servicing business customers.

SWWB are

  • Local; part of Pennon Group Plc which is at the top end of the FTSE 250 and based in Exeter.
  • Highly experience working in the regulated water industry – over 25 years, working with customers of all shapes, sizes and budgets.
  • Easy to do business with
  • Interested in how you use water and how they can help save you money
  • Passionate about transparency – tariffs and services to help you save water and money.
  • Keen to continue to help customers in the South West who have saved £3m in recent years.
  • Flexible and can work with businesses wherever their sites are –saving businesses time and money with consolidated billing across multiple sites. 
  • Offering an online portal to manage your account, e.g. quickly and easily make payments online:
  • Supported by a friendly, UK based Customer Service Team.
  • Proud of their exemplary customer service - 96% of customers were satisfied with the knowledge demonstrated by their call handlers with 70% very satisfied. 

You can take advantage of SWWB water usage expertise to help you reduce your consumption, meet your environmental goals and improve your green credentials.

If you would like to talk to your local SWWB representative, please call:

Agriculture – Nigel Ponsford  Tel: 07832 196449

All Other Sectors:  Andrew Phillipe 01202 501680  

Alternatively, as fellow members of the network,  you can meet the team at any DCBC events.


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