Ofwat ODI consultation

31 Oct 2017

South West Water continues to make good progress in the delivery of its sector-leading 2015-20 business plan, outperforming many of its targets and achieving best ever levels of performance in some areas.

Today’s draft determination from Ofwat covers 11 of South West Water’s 42 performance commitments, four of which incurred a penalty against the stretching targets the company had set itself for 2016-17.

Encouragingly, we significantly outperformed our leakage target, saving two million litres of water a day and earning a net reward.

The number of Category 1 & 2 pollution incidents reduced from seven to four* – amongst the lowest number of serious incidents in the industry.  Nonetheless, the stretching performance commitment we set ourselves resulted in South West Water incurring a penalty for overall wastewater performance up to 2016/17. As a result we have proposed to return about £2.1m to customers from April 2018, which will reduce the average household wastewater bill.  

Wastewater performance remains a key focus for future improvement, as we fully recognise there is more to do to meet our exacting standards.  Indeed, we are the only company in the industry to commit to tough in-period wastewater targets, reflecting the importance both we and our customers place on protecting the environment in such a beautiful region.

We will be responding to the Ofwat consultation which closes on 20 November.


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