Assertive and Confidence Training with City College Plymouth

19 April 2017
9.00am -4.30pm
City College Plymouth

This course is part of a range of short courses for business owners, existing and aspiring managers that can support you and your team gain skills, knowledge and confidence across a breadth of subjects. These courses are specifically designed to enable businesses to solve skills gaps for those in new posts, or up-dating skills for existing managers and supervisors. These skills are crucial in enabling your business to function effectively and remain competitive.


What does the course involve? 

  • Definition of assertiveness and its benefits.
  • Self-assessment for participants on their current assertiveness.
  • Recognising assertive, non-assertive and aggressive behaviour in you, colleagues and customers.
  • Identifying the effects of each type of behaviour.
  • Understanding why people behave in non-assertive and aggressive ways.
  • Identifying key areas at work where assertive behaviour will enhance individual and team performance.
  • Practising assertive behaviour.
  • How to produce effective action plans.

Course cost: £149.00

13 Places available

Please Note
Certain "part-time" courses may become "full-time" (if additional courses are taken), and "full-time" courses may become "part-time" to suit your requirements.
Fees quoted apply to courses starting in the academic year 2015/16 (August 2015 - July 2016). There may be a slight increase in fees for courses starting 2016/17.
If you are aged 16-18, due to Government funding, tuition fees may not be applicable for your course. (Please note: this does not apply to foundation degrees or access to higher education courses, and other courses not eligible for public funding.)
Delivery Organisation: 
City College Plymouth

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