What does the course involve?
- Definition of assertiveness and its benefits.
- Self-assessment for participants on their current assertiveness.
- Recognising assertive, non-assertive and aggressive behaviour in you, colleagues and customers.
- Identifying the effects of each type of behaviour.
- Understanding why people behave in non-assertive and aggressive ways.
- Identifying key areas at work where assertive behaviour will enhance individual and team performance.
- Practising assertive behaviour.
- How to produce effective action plans.
Course cost: £149.00
13 Places availablePlease Note